Phone Support
- North America Toll-Free: +1-877-930-0717
- International & Local: +1-604-856-6303
Direct phone line to our North American engineering facility for technical sizing and site guidance.
Innovative Circuit Technology
Contact Us
Connect directly with our North American application engineers and technical support specialists for global project assistance.
Direct Contact
Global Headquarters & Support Channels
Reach our technical support engineers, system architects, and sales specialists available Monday through Friday, 8:00 AM – 4:30 PM PST/PDT.
Technical Support Email
- Support Desk: [email protected]
- Business Hours: Mon – Fri, 8:00 AM – 4:30 PM PST
Send single-line diagrams, site load specs, or firmware queries directly to our technical desk.
Factory Headquarters
- Innovative Circuit Technology Ltd. 26921 Gloucester Way,
Langley, BC, Canada V4W 3Y3
Integrated North American engineering, production, testing, and technical support under one roof.
Engineering Consultation
Application Sizing & System Selection Support
Our dedicated application engineers evaluate your DC bus requirements, backup runtime targets, and environmental constraints before deployment.
12V / 24V / 48V DC Systems
Expert guidance on nominal voltage matching, float charge setpoints, and battery chemistry compatibility for LMR and broadband sites.
Hot-Swap N+1 Redundancy
Assistance in calculating load redundancy requirements to ensure continuous operation during module maintenance.
Remote TCP/IP Monitoring
Support for integrating ICT Ethernet web servers, SNMP v1/v2c/v3 traps, and circuit-level switching into your NOC software.
Global Procurement & Lead Times
Direct coordination with system integrators and regional distributors to streamline procurement for critical deployments.
Contact FAQ
Questions About Reaching ICT Engineering Support
Answers to common questions from international buyers, procurement managers, and network engineers.
Our North American engineering support team typically responds to technical inquiries and application requests within 1 business day during operational hours (Monday to Friday, 8:00 AM – 4:30 PM PST).
Yes. ICT application engineers review site load requirements, nominal voltage specifications (12V, 24V, 48V DC), battery autonomy requirements, and rack space constraints to recommend an optimized system setup.
ICT products are distributed globally through an authorized network of power system integrators, telecommunication distributors, and factory-direct support channels across over 60 countries.
Engineering design, assembly, quality assurance, and technical support operate from our headquarters in Langley, British Columbia, Canada, ensuring strict quality control and full product traceability.